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If there’s one thing that’s 100% certain when it comes to protecting your business data, it’s that you need to be aware of phishing emails.

First things first, what exactly is a phishing email? Picture it as a wolf in sheep’s clothing, posing as a legitimate communication to deceive unsuspecting recipients. These emails often contain malicious links, attachments, or requests for sensitive data, all disguised as a business or person you already know and trust.

And you know what they say: Knowledge is power. One of the best ways to stay safe is to stay informed. We can do that by looking at the most common phishing emails of last year.

There are three main categories of phishing themes: Major, moderate, and minor.

Major themes

The biggest category is finance-related phishing emails, making up a huge 54% of attacks. These emails often contain pretend invoices or payment requests, aiming to lure recipients into giving away financial information.

Following closely are notification phishing emails, making up 35% of attacks. These emails prey on urgency, claiming your password is about to expire or you must take some urgent action.

Moderate themes

Document and voicemail scams take center stage here, accounting for 38% and 25% of attacks respectively. These tactics involve deceptive files or messages designed to trick you into compromising your security.

Minor themes

While less common, minor phishing themes still pose a risk to people who don’t know what to look out for. These include emails related to benefits, taxes, job applications, and property.

Why should you be concerned about phishing emails? Falling victim to these scams can have serious consequences, including financial loss, data breaches, and damage to your company’s reputation. It’s essential to educate your employees about the dangers of phishing and put in place robust cyber security measures to protect your business.

Awareness and vigilance are your best defenses against phishing attacks. By staying informed, training your employees, and using strong security protocols, you can safeguard your company’s valuable assets from cyber threats. We help businesses like yours stay safe. If you’re not 100% sure you’re fully protected… let’s talk.

You rely on your team to be efficient and productive. But slow and sluggish computers can make it difficult for them to do their work – and could affect you personally too. Which impacts your business’s overall performance.

Before you jump to the (expensive) conclusion that you need to replace your PCs, there are several ways you can increase computer performance on Windows 10 and 11.

Here are just a few…

Restart your computer

Yes, it might be our favorite advice as IT support professionals, but a basic shutdown and restart can work wonders. Restarting your computer clears background processes, applications, and memory data. This often resolves common performance issues, especially if your computer has been running for a while.

Manage startup apps

Many apps register themselves to start automatically with Windows 11, and this can slow down your computer’s startup process. To regain some speed, consider disabling unnecessary startup apps:

• Open Settings
• Click on Apps
• Select the Startup page
• Sort apps by their “Startup impact”
• Turn off the toggle switch for any unnecessary apps
• Restart your computer

This will prevent these apps from launching automatically during startup and save valuable system resources.

Disable restartable apps

Windows 11 has a feature that saves and restarts certain applications when you reboot your computer. While it can be convenient, it may not be ideal for performance. To turn off this feature:

• Open Settings
• Click on Accounts
• Go to the Sign-in options page
• Turn off the “Automatically save my restartable apps and restart them when I sign back in” toggle switch

Disabling this feature can help improve your computer’s speed, especially if you have many applications that you don’t use regularly.

Uninstall unnecessary apps

Unused or unnecessary apps can clutter your system and slow it down. To remove them:

• Open Settings
• Click on Apps
• Select the Installed apps page
• Choose the app you want to uninstall and click the Uninstall option
• Follow the on-screen directions if necessary

By removing apps you don’t need, you’ll free up space and resources for better performance.

Always be cautious about what software you install on your computer. Poorly designed or outdated applications can have a negative impact on performance. Stick to reputable apps (preferably those available in the Microsoft Store) because they have thorough reviews for both security and performance.

Before installing any software, do some online research to check for user experiences and potential issues. Trustworthy sources and well-known companies are your best bet.

Take the time to optimize your existing Windows computers before you consider upgrading your devices. Of course, rather than doing all of this yourself, why not get our team to do it for you. They can check every aspect of your computers and network to look for other hidden problems. Get in touch.

Microsoft’s latest Windows 11 update has dropped, and it’s got a small change that could make a big difference to you and your team.

Microsoft has given Copilot, its handy AI assistant, a new place on the taskbar. No more hunting around for the button. Now it sits on the far right of the taskbar, in what we tech folks call the ‘system tray area’.

If Copilot isn’t your thing, no worries. You can easily remove it from the taskbar altogether. But having an AI assistant at your fingertips can be a real boost for productivity, so we’d recommend you give it a chance before giving it the boot.

Before you rush to check if your Copilot button has relocated, let’s talk details.

First off, this update has been rolling out over the last few weeks.

It’s known as Patch KB5034765 (catchy name) and isn’t just about moving buttons around. It’s also packed with important security and bug fixes, including a crucial one for Explorer.exe. This was causing some PCs to freeze up when restarting with a game controller attached.

Probably not an issue in your business, but you never know…

There was also a problem with slow announcements from Narrator, the screen reading tool. That’s been fixed.

While this Windows 11 update may seem like small fry, it’s these little tweaks that can really streamline your workflow and stop your team from being interrupted by problems while they work.

Has your business switched over to Windows 11 yet? Our team can look at your setup and advise whether you’d benefit from upgrading, or you should stay on Windows 10.

Get in touch and ask us for a tech audit.

A new security report has revealed some alarming trends.

First off, cyber attacks are becoming faster than ever. Breakout times (that’s the time it takes for a criminal to move within your network after first getting in) have dropped significantly. We’re talking an average of just 62 minutes compared to 84 minutes last year.

This is not good news.

Not only are these attacks faster, but they’re also becoming more common. The report has identified a whopping 34 new cyber criminal groups, bringing the total to over 230 groups tracked by the company.

And guess what? These cyber criminals aren’t sitting around twiddling their thumbs. They’re getting smarter and more sophisticated. The report highlights a new record breakout time of just two minutes and seven seconds. That’s barely enough time to grab a coffee, let alone mount a defense.

But here’s the real kicker: The human factor is increasingly becoming the main entry point for these cyber attacks.

They will try to get your people to click a link in a phishing email, which will take them to a fake login page. Once your employee enters their real login details, they have inadvertently handed them over.

Or they pretend to be someone your team trusts. This is called social engineering.

So, what can you do to protect your business from these cyber threats?

• Educate your employees

Make sure your team is aware of the latest cyber threats and how to spot them. Regular training sessions can go a long way in preventing costly mistakes.

• Implement strong password policies

Encourage the use of complex random passwords generated and remembered by password managers. Use multi-factor authentication for an added layer of security (this is where you use a second device to confirm it’s really you logging in).

• Keep your systems updated

Make sure all software and systems are up to date with the latest security patches. Cyber criminals often exploit known vulnerabilities, so staying current is key.

• Invest in cyber security software

Consider investing in reputable cyber security software that can help detect and mitigate threats in real-time (we can help with this).

• Backup your data

Regularly backup your data and store it in a secure location. In the event of a cyber attack, having backups can help minimize downtime and data loss.

When it comes to cyber security, it’s better to be safe than sorry. If we can help you to stay better prepared, get in touch.

Happy holidays! With the holiday season in full swing, you should be enjoying some well-deserved downtime. But what if I told you that you could make the most of your few days off from your business and prepare to seize the AI opportunity in 2024?

The world of AI is booming, rapidly transforming industries, and redefining how we do business. In fact, according to PwC, AI could contribute up to $15 trillion to the global economy by 2030.

Microsoft has released five free courses on AI that you can take advantage of during your time off.

An Introduction to Artificial Intelligence

Let’s begin with the basics. This course helps you grasp the key concepts in AI. It’s designed for anyone and everyone, regardless of their technical background. By the end of this course, you’ll have a solid understanding of what AI is and how it can benefit your business.

You can find it here: https://www.linkedin.com/learning/introduction-to-artificial-intelligence

What is Generative AI?

Once you’re comfortable with the basics, dive into the world of generative AI. This course covers the fundamentals, including what it is, how it works, different models, and future predictions and implications. You’ll learn how generative AI can be used to create new content and ideas, opening exciting possibilities for innovation and creativity in your business.

You can find it here: https://www.linkedin.com/learning/what-is-generative-ai

Generative AI: The Evolution of Thoughtful Online Search

This course takes a deeper look at the core concepts of generative AI-driven reasoning engines and how they differ from traditional search engine strategies. With a better understanding of these concepts, you’ll be able to leverage the power of AI to improve your online search capabilities, making your business more efficient and effective.

You can find it here: https://www.linkedin.com/learning/generative-ai-the-evolution-of-thoughtful-online-search

Streamlining Your Work with Microsoft Bing Chat

Chatbots are revolutionizing the way businesses interact with their customers. This course helps you discover the power of chatbots and how to use them effectively. Learn how to streamline your customer service, automate routine tasks, and provide a better user experience with the help of AI-powered chatbots.

https://www.linkedin.com/learning/streamlining-your-work-with-microsoft-bing-chat

Ethics in the Age of Generative AI

Finally, this course addresses one of the most pressing issues in AI – ethics. As AI continues to permeate every aspect of our lives, it’s crucial that we consider the ethical implications of using these tools and products. This course will guide you on how to navigate these complex ethical issues, ensuring that your use of AI aligns with your values and principles.

You can find it here: https://www.linkedin.com/learning/ethics-in-the-age-of-generative-ai

Make the most of these free courses to help you stay ahead of the curve, enhance efficiency, build trust with your customers, and unlock new opportunities.

I know you want to kick back and relax for the next few days, and you should! But when you hit that no-man’s land between Christmas and New Year and you start to forget what day it is, this is a great investment of your time.

What are you waiting for? Oh, right, the turkey…

Happy New Year.

Remember Microsoft Paint? The simple drawing tool that many of us used to create pixelated masterpieces in our youth? It’s probably not an app you use very much these days. But what if I told you there’s a reason you might want to revisit it right now?

Microsoft Paint is getting a serious upgrade in Windows 11 – and it’s all about AI.

The big news is the introduction of Dall-E 3 support to Paint, or as it’s known in the app, Cocreator.

Sound familiar?

If you’ve seen the feature in Bing AI, you know it’s a game-changer. This isn’t just any old image creation feature. With Cocreator, you can tell it what you want, specify an art style, and an image based on your description magically appears.

And this isn’t some gimmicky add-on. When Cocreator first rolled out with Bing Chat (now called Copilot), there was a massive rush to use the image generation capability. And the buzz around how good it is? Well, let’s just say it’s been substantial.

Sure, there have been a few hiccups along the way, but when it comes to AI, a bit of turbulence is par for the course.

Windows Latest reports that Cocreator in Paint has left the testing phase and is ready for prime time – it’s now rolling out to all Windows 11 users.

If you’re not seeing the Cocreator feature yet, don’t worry, it’s coming. Just make sure you’re running the latest version of Paint. If Microsoft asks you to sign up for the waiting list, do it.

The Cocreator feature isn’t the only new addition to Paint. The app has been significantly beefed up this year. We’re talking a transparency effect, layers (a much-requested functionality), and even background removal. And these improvements aren’t just for Paint, Microsoft’s core Windows 11 apps are also getting a makeover.

At this point, you might be thinking, “That’s all well and good, but how does this help my business?”

Well, imagine being able to create custom graphics for presentations, reports, or social media posts in seconds. Think about how much time and money that could save.

With Cocreator, anyone on your team can become a graphic designer. No need for expensive software or lengthy training; just describe what you want, and let AI do the rest.

Raring to try this one out (it’s a nice way to start the new year)? You’ll need to have Windows 11 installed. If we can help with that, or any other tech problem this year, get in touch.

You know that feeling when you’ve spent way too much time in virtual meetings, and you’d trade your favorite coffee mug for some real face-to-face interaction? That’s called Zoom fatigue.

It turns out there’s scientific evidence to back up what we’ve all been feeling.

Recently, researchers from Austrian universities decided to take a closer look at the impact of video conferencing on our bodies and minds. They strapped participants with EEG and EKG monitors and went to town with Zoom, Microsoft Teams, and similar platforms.

The results were eye-opening.

Brain signal frequency, as measured by EEG, showed a noticeable increase in higher-level frequencies associated with concentration, attention, and stress during online meetings compared to in-person encounters. So, it’s not just your imagination – those video calls are really making you work extra hard to stay focused.

Additionally, the study revealed changes in heart rate variability, indicating ongoing signs of fatigue throughout the course of an online meeting.

Before you swear off video meetings forever, it’s essential to consider the study’s context. The participants were university students, not corporate warriors, and the study was conducted on-campus, not from cozy home offices. So, there might be some variations based on age and environment.

However, the key takeaway is that communicating face-to-face versus through a screen can have a significant impact on the human body. So, even if you’re not a 24-year-old student on a college campus, video conferencing fatigue is a real thing.

What can businesses do if they want to keep the benefits of video conferencing without driving their employees up the virtual wall?

Consider using collaboration tools like Teams, Slack, or even good old-fashioned email to reduce the need for real-time video meetings. Give your team the flexibility to respond when it suits them best.

If possible, schedule in-person meetings when it’s safe and practical to do so. Nothing beats the personal touch of a face-to-face conversation, and it’s a refreshing break from the virtual world.

The simplest solution can often be the most effective. Have an open conversation with your employees about their preferences for communication. Some may thrive in video meetings, while others may prefer written updates or phone calls.

When you do schedule video meetings, keep them short and sweet. Avoid back-to-back calls and allow time for breaks between meetings to prevent burnout.

The message is clear: don’t throw out your webcam just yet. Instead, take a step back, assess your communication methods, and find the right mix that keeps your team engaged and energized.

Can we help you find the tech tools to keep your people productive and engaged? Get in touch.

Ever had one of those days where you feel like your inbox is staging a coup against your productivity?

You’re not alone.

In fact, a recent study revealed that 80% of our communications are still happening via email.

Yes, despite all the apps, chat services, and digital tools we have at our disposal, we’re still stuck in our old ways, sifting through an avalanche of emails. It’s a little like using a carrier pigeon in the age of the telephone.

The study also found that employees are wasting precious hours navigating through a maze of apps. Imagine this: Your employee is about to send an important report but gets lost between Slack, Teams, Google Docs, and a dozen other tools. It’s like playing a never-ending game of digital hide-and-seek. And spoiler alert: It’s not fun.

What about video conferencing? That’s got to be better, right? Well, not quite. Sure, it gives us the illusion of being productive, but the truth is, most employees find only three in five meetings genuinely valuable. The rest? Unproductive.

And let’s not forget about the constant need to repeat or clarify ourselves. We’re talking about 74% of workers having to repeat themselves some of the time, with almost a quarter saying this happens often. It’s enough to make you want to scream into the void, isn’t it?

So, what’s the solution?

Well, it’s time to take a step back and rethink your digital strategy.

Instead of piling on more apps and tools, why not work with a technology strategist who can help you create a plan that makes sense for your business? Think of us as the Marie Kondo of the digital world, helping you declutter your digital workspace and sparking joy (and productivity) in your team.

If you’re ready to get away from the endless loop of emails and app notifications and boost your productivity again, let us help.

What if we told you your business could have its own personal assistant that’s always ready to help, can answer virtually any question, and even change system settings on your devices?

It might sound too good to be true, but thanks to Microsoft’s innovative new AI chatbot, Copilot, it’s a reality.

Imagine this: You’re busy. Your day is packed with meetings, and you need to quickly find information or change a setting on your device. What do you do?

Instead of panicking or wasting time you don’t have, just ask Copilot.

It’s the new kid on the block, replacing Cortana as Microsoft’s go-to AI assistant. But what makes Copilot stand out from the crowd? Well, it’s built into the Microsoft Edge browser and integrated directly into Windows 11, allowing it to perform a broader range of tasks than ever before.

Ever tried to find a specific setting on your device and ended up lost in a sea of menus? With Copilot, you can simply ask it to change the setting for you.

But Copilot isn’t part of the operating system. It’s more like a bonus feature of the Microsoft Edge browser that’s been cleverly disguised to look like a native part of Windows 11.

When you summon Copilot, a sidebar appears from the right, revealing an interface identical to Bing Chat’s web version. Here, you can set your conversation style and ask questions on virtually any topic. From “Make me a picture of a tropical beach with palm trees” to “Create a five-day itinerary for my business trip in March,” Copilot is ready to assist.

The best bit? Copilot understands context, meaning you can ask follow-up questions without repeating specific keywords. It’s like having a conversation with a real person.

You can also use Copilot to get answers from any page on Microsoft Edge. Simply ask something like, “Give me a summary of the page I have opened on Microsoft Edge,” and Copilot will scan the webpage content and respond accordingly.

So, what’s the catch? Well, the preview of Copilot in the Windows 11 2023 update doesn’t reflect the final product that Microsoft plans to roll out. But they’re continually polishing the interface and will be adding more features in future updates.

While it might still be finding its feet, there’s no denying its potential.

If you’d like a hand navigating Copilot, or any other productivity tools, get in touch.

Do you trust your employees with confidential information?

If you do, you’ll be surprised by this stat…

For a third of small and medium-sized business leaders, the answer is a resounding “no”!

Maybe it’s because Jim from accounting still has his password on a Post-it note under his keyboard? Or perhaps it’s because they’ve been burnt in the past?

Either way, it’s clear that trust isn’t enough when it comes to data security.

We believe the problem isn’t your employees; it’s the lack of good training and security measures.

So, what can you do about it?

Booking training for everyone is an easy first step. It empowers employees with the tools, techniques, and best practices they need to spot potential threats and take appropriate actions.

Think of it this way: well-trained staff pose less of a risk to the overall security of your business’s digital network. They become your first line of defense, helping to improve your company’s security, and significantly reducing the risk of a breach.

Next, there are your security measures. Many companies admit they don’t have sufficient technology or checks to protect confidential information. 

This is where we come in. We can help set up your company’s system so that people can only access the data they’re supposed to.

But our job wouldn’t stop there. We can also ensure that your company has adequate policies relating to information sharing, gaining access to confidential data, and what happens when an employee leaves. By doing this we help you create a more secure working environment for everyone.

Here’s the truth: trust isn’t enough in data security. But with the right training and security measures in place, you can transform your employees from potential security risks into your greatest assets.

Are you ready to move from a place of fear and mistrust to one of empowerment and confidence? Get in touch.