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Cybersecurity

Extortion without encryption: the newer attack

Attackers increasingly skip the encryption and simply take your data, then threaten to publish it. Backups do not answer that threat.

03/23/2026
Microsoft

Microsoft finally fixes these Teams issues

Some long-requested fixes are finally rolling out in Microsoft Teams, removing everyday irritations.

03/16/2026
Business

Technical debt: the tax you pay every day

Nothing has failed. Everything is just slower and fussier than it should be. That accumulated drag has a name, and a cost you can measure.

03/09/2026
Artificial Intelligence

AI browsers at work: decide before, not after

AI browsers can read every page your staff open, including the ones with client data on them. That is a decision worth making deliberately.

03/02/2026
Microsoft

PowerPoint drops its “Reuse Slides” feature

A time-saving feature is missing from PowerPoint. Luckily, there are a couple of workarounds.

02/23/2026
Cybersecurity

At last: Sync passkeys across your devices

There’s a smarter, safer way to log in. Microsoft is about to make life a lot easier.

02/16/2026
Microsoft

“Ask Copilot” is coming to your Taskbar (but only if you want it to)

Microsoft is testing something new in Windows 11 that could change how you search, click, and get things done.

02/09/2026
Microsoft

Microsoft Edge introduces a new scam protection tool

Those fake “your computer is infected” pop-ups could soon be a thing of the past thanks to Edge.

02/02/2026
Artificial Intelligence

Is your team using AI well? Copilot can tell you

You’ve adopted Copilot and the benefits are huge. But is your team as enthusiastic as you are?

01/26/2026
Artificial Intelligence

How to help your people be AI confident

Do employees feel worried or judged for using AI? Here’s how to give them confidence.

01/19/2026
Microsoft

Never lose a Word document again

That sick feeling when your computer crashes and hours of work vanish? Microsoft has an update for that.

01/12/2026
Microsoft

Copilot brings Microsoft and Google together

Wishing your Windows apps and Google tools would work together? Now they can, thanks to Copilot.

01/05/2026
Microsoft

AI audio translation previews in Microsoft Edge

A new AI upgrade in Edge could remove language barriers and make global content instantly accessible.

12/29/2025
Microsoft

New: You decide what Copilot remembers

Microsoft’s latest update puts you firmly in the driver’s seat over what AI assistants remember.

12/22/2025
Cybersecurity

Beware fake apps containing malware

How do you know the app you just downloaded is really what it claims to be? Even careful employees get fooled.

12/15/2025
Cybersecurity

80% of malware is powered by AI

Cybercrime is evolving fast and AI is changing the game for hackers. Is your business ready?

12/08/2025
Microsoft

Smoother, smarter dictation in Windows 11

A new Windows 11 feature makes dictation smoother and far more precise, first time.

12/01/2025
Cybersecurity

Ransomware: what actually decides your recovery

Whether ransomware costs you a morning or a month is decided long before the attack, by decisions you have already made about backups and access.

11/24/2025
Microsoft

New: Windows 11 AI Agent helps with Settings

A smarter way to find and change settings, faster and far less frustrating.

11/17/2025
Microsoft

More good news for accessibility in Windows 11

Something new in Windows 11 helps you understand charts and images in documents.

11/10/2025
Microsoft

Better battery life for Windows 11 laptops

Big changes could help your team work smarter and stress less about finding outlets.

11/03/2025
Microsoft

Outlook will flag your most important emails

Outlook’s latest feature helps you cut through the noise and spot the emails that matter.

10/27/2025
Cybersecurity

Access creep: who can reach your data right now?

Permissions get granted and almost never removed. Over a few years that quietly turns one compromised account into a company-wide problem.

10/20/2025
Cybersecurity

Passkeys, explained without the jargon

Passkeys replace the password with something that cannot be phished, guessed, or reused. Here is what they are and where to start.

10/13/2025
Cybersecurity

Why new hires are your biggest security gap

A new employee’s first weeks are when they are least able to spot a scam and most likely to be targeted. Here is how to close that window.

10/06/2025
Microsoft

Windows 10 support has ended. Now what?

Windows 10 no longer receives security updates. Every machine still running it is now a permanent, unpatchable opening — here are the real options.

09/29/2025
Cybersecurity

Warning: That antivirus website could be a fake

Scammers have been creating replica antivirus downloads that steal your data instead of protecting it. Here’s what to watch out for.

09/22/2025
Microsoft

Exciting new formatting tools for Notepad

A quiet update for Notepad could change how you take notes, prep for meetings, or share quick updates. Simple, fast, and now a bit smarter.

09/15/2025
Cybersecurity

What modern email security actually stops

Spam filtering solved the easy problem years ago. The messages that cause real damage now are the ones that look completely normal.

09/11/2025
Cybersecurity

Nobody targeted you. That is how it works now

Attacks on small businesses are automated and indiscriminate. Being too small to be interesting stopped being protection years ago.

08/08/2025
Microsoft

This new search feature in Edge is a revolution

Microsoft’s Edge browser has an amazing new search feature that we think is a total game changer, and the most compelling reason yet to switch.

08/01/2025
Artificial Intelligence

Bridging the trust gap between your employees and AI

Employees reluctant to use AI? It may be a lack of trust. We explain how to show them AI makes work better for everyone.

07/15/2025
Cybersecurity

And the award for most common phishing scam goes to…

Which phishing scam are you and your employees most at risk from? We tell you about the most common phishing emails and how to stay safe.

07/07/2025
Productivity

Before you replace your slow PCs…

Windows PCs running slowly doesn’t mean it’s time to replace them. There are other ways to give things a boost. We’ll tell you how.

06/29/2025
Microsoft

The little things that make a big difference

Microsoft’s made another update to Windows 11, and while it’s a small one, it could make a big impact. We have all the details.

04/14/2025
Cybersecurity

Cyber attacks: Stronger, faster and more sophisticated

A new cyber security report has brought some bad news: Cyber attacks are getting stronger, faster, and more sophisticated. We have the details.

03/21/2025
Artificial Intelligence

An AI-charged blast from the past

Microsoft Paint is all grown up, and it’s making a supercharged comeback thanks to AI. We have all the details.

12/14/2023
Artificial Intelligence

Unwrap the gift of knowledge: 5 free AI courses by Microsoft

Microsoft has a business-boosting gift you won’t want to miss — five free courses about AI, with the details and links to each course.

12/14/2023
Productivity

You’re not imagining it, video calls ARE stressful

Video calls stressing you out? You are not alone. Science backs up the negative effects of too much camera time, and we have the solution for your team.

12/14/2023
Productivity

Is app overload slowing down your team?

How many apps and chat services are your employees juggling every day? It may be making your business less productive. There is a simple solution.

12/07/2023
Microsoft

You’ve heard of Copilot… but what is it?

You may have heard about Microsoft Copilot, but what is it? And will it really make a difference to your workday or business? We explain it all here.

11/30/2023
Cybersecurity

SHOCK STAT: A third of business owners don’t trust their staff

Do you trust your employees with sensitive business data? You may be shocked how many owners do not, and why. We have the answers.

11/23/2023
Cybersecurity

It’s time to say goodbye to traditional passwords

Passwords could soon be a thing of the past, thanks to Passkeys. If you hate passwords, our latest tech update will make your day.

11/16/2023
Microsoft

Are you using the all-new Teams yet?

Tired of waiting for Teams to load? Microsoft rebuilt it from the ground up. The all-new Teams is faster and uses less memory. Here are the details.

11/09/2023
Cybersecurity

Never mind “can’t teach an old dog new tricks”…

New research on people under 40 reveals a worrying attitude toward cyber security. We tell you what it means for your business.

11/02/2023
Cybersecurity

That long password isn’t keeping you better protected

Even 15-character passwords can be cracked by cyber criminals. Our latest tech update explains what to do instead.

10/26/2023
Microsoft

Get ready for another game-changer from Teams

Microsoft is working hard to lead the AI revolution, and its latest Teams update makes it a front-runner. Here is why the potential is unlimited.

10/19/2023
Microsoft

Are you ready for Windows 11 to get even better?

Windows 11 has already boosted our productivity and saved us time, and it is not finished improving our working lives yet. We have all the details.

10/12/2023
Cybersecurity

That phishing site? Gone in 600 seconds

A surprising stat about phishing websites, with good news about an enhanced way to protect your business.

10/05/2023
Microsoft

The end of an era: Goodbye WordPad

Ever opened WordPad when you meant Notepad? That problem will soon be gone for good.

09/28/2023
Cybersecurity

Beware these “too good to be true” Facebook ads

Facebook is great for advertising, but criminals have a new scam you need to be aware of.

09/21/2023
Cybersecurity

Tempted to test new features before everyone else? DON’T BE!

Accidentally download a fake beta app and you could put your business at risk. Here's why.

09/14/2023
Microsoft

And breathe… the “file too large to send” problem is over

Microsoft has a fix for one of the oldest, most frustrating Outlook problems: files too big to send.

09/07/2023
Cybersecurity

Microsoft and Samsung team up to boost work phone security

Microsoft and Samsung have joined forces to keep the data on your work mobiles safe and secure.

08/31/2023
Cybersecurity

Is that Microsoft email actually a phishing attack?

Which company has become the number one most imitated in phishing scams? We'll tell you.

08/24/2023
Productivity

Google Calendar has a great update for hybrid workers

Google Calendar's new feature lets you share multiple work locations each day.

08/17/2023
Artificial Intelligence

3 ways AI makes almost any business task easier

AI tools like ChatGPT and Bard can boost productivity and actively grow your business. How?

08/10/2023
Cybersecurity

The hidden dangers of free VPNs: Are you at risk?

Free VPNs may seem tempting, but they could be exposing your data to cyber criminals.

08/03/2023
Productivity

Is this the ultimate browser for business?

A new browser keeps work and personal browsing totally separate. Here's how it works.

07/27/2023
Cybersecurity

Scary stat: 87% of businesses hit by this in the last year

Cyber attacks aren't reserved for big corporations. Here's how to protect your business.

07/20/2023
Cybersecurity

This is the latest trend in phishing attacks

Cyber criminals are using images embedded into emails. Here's how to protect your business.

07/13/2023
Cybersecurity

Privacy alert: Change this setting in Edge, now

A setting in Edge sends the images you view online to Microsoft. Here are the details.

07/06/2023
Microsoft

Browse with confidence: Microsoft Edge’s security boost

Microsoft Edge is introducing new security-boosting features to help you stay one step ahead.

06/29/2023
Microsoft

Now AI can make your Teams meetings more productive

Teams Meeting Recap summarizes your meetings and lists the action points. See its other benefits.

06/22/2023
Cybersecurity

Stop! And think, before you act on that email

Don't fall victim to cyber criminals. We explain what a BEC attack is and how to protect your business.

06/15/2023
Cybersecurity

Is your business data at risk? Don’t take chances with old tech

Old computers and drives can put sensitive data at risk. Here's how to dispose of them safely.

06/08/2023
Cybersecurity

Here’s how cyber criminals try to hack your accounts while you sleep

It's called a fatigue attack. Microsoft Authenticator's latest feature will help stop it.

06/01/2023
Microsoft

The final curtain call for Windows 10: What you need to know

No new feature updates for Windows 10, so maybe it's time to upgrade to Windows 11.

05/25/2023
Microsoft

Windows 11 optional update: Why it’s better to wait

Microsoft lets you trial new features before general release in Windows 11. Here's why to wait.

05/18/2023
Business

Can your business go green by switching to the cloud?

Cloud computing streamlines operations and cuts costs, but is it really greener? Let's look.

05/11/2023
Cybersecurity

Charging in public places? Watch out for “juice jacking”

Public charging points can be risky. They've been in the news after an FBI warning.

05/08/2023
Cybersecurity

LinkedIn takes action to tackle fake accounts

LinkedIn is introducing new verification features to help tackle fake accounts.

05/01/2023
Microsoft

Microsoft hints at some exciting Windows 12 developments

Windows 11 still feels new, yet there’s already speculation about Windows 12 arriving soon.

04/24/2023
Cybersecurity

Criminals are exploiting AI to create more convincing scams

AI chatbots can generate convincingly human text, and criminals are putting it to sinister use.

04/17/2023
Cybersecurity

3 essential security tools for every business

Your data is one of your most valuable assets. Keeping it safe should be a top priority.

04/10/2023
Microsoft

Microsoft 365 makes Multi-Factor Authentication easier

Microsoft plans to enable Multi-Factor Authentication directly in Outlook for many 365 business users.

04/03/2023
Productivity

Are your productivity tools actually slowing you down?

If productivity tools aren't embedded properly, tasks can end up taking longer than they should.

03/27/2023
Cybersecurity

Bot malware is a growing security threat

Malware bots steal whole user profiles: a complete snapshot of your ID and settings.

03/20/2023
Cybersecurity

Don’t forget your phone when you think about cyber security

Phones are a goldmine of private information and can become a gaping hole in your cyber security.

03/13/2023
Artificial Intelligence

Let’s start talking about AI

From Alexa to Siri, AI is already all around us. Let's decode some of the language.

03/06/2023
Cybersecurity

Cyber attacks are getting bigger and smarter. Are you vulnerable?

The biggest ever DDoS attack was reportedly blocked, and more businesses face huge ransom demands.

02/27/2023
Cybersecurity

AI is making phishing scams more dangerous

AI chatbots are fun, but criminals have found ways to use AI for more sinister purposes.

02/20/2023
Cybersecurity

Is your security focusing on the right things?

Only a third of businesses prioritize detection, while two thirds focus on prevention.

02/13/2023
Cybersecurity

Younger employees have different attitudes to cyber crime

If you employ anyone aged 16 to 19, pay special attention to their cyber security training.

02/06/2023
Cybersecurity

Take action to avoid a devious new phishing scam

This unusually smart malware impersonates a highly trusted brand name to get a foot in the door.

01/30/2023
Business

When did you last have a health check?

Book an IT check-up to get in great shape for the journey ahead, just like you do for your car.

01/23/2023
Business

Are your younger employees experiencing ‘tech shame’?

Gen Z and Millennial employees can be less tech savvy than expected, leading to a sense of tech shame.

01/16/2023
Business

A little trust can go a long way

Countless employers still don't trust people to do their best work unless they're in the office.

01/09/2023
Cybersecurity

Windows is the prime target for cyber criminals

With its dominance in the workplace, Microsoft Windows has become the prime target for cyber criminals.

12/19/2022
Cybersecurity

When can you finally forget your password?

Passkeys are set to take over from passwords for a safer, more secure way to log in.

12/13/2022
Cybersecurity

Are your people Christmas shopping from work?

Almost half of social media users admit to falling for shopping scams. Is your business protected?

12/06/2022
Productivity

Zoom wants to be the new Teams

Zoom is chasing a piece of the MS Teams action with a whole suite of new features and services.

11/29/2022
Cybersecurity

Why you will not be fine on this Cloud9

Fake Flash messages are cover for a new botnet campaign. Chrome and Edge users could be targets.

11/22/2022
Productivity

Are you losing hours each week setting up video calls?

You could be losing a full working week per team member to the hassle of setting up video calls.

11/15/2022
Cybersecurity

Don’t walk the plank with pirated software

Many small and medium businesses would consider pirated software to save money. Don't do it.

11/08/2022
Cybersecurity

The Facebook Fiasco and Why You Shouldn’t Be Surprised

Facebook announced a massive data breach affecting at least 50 million users. Here's why.

10/14/2022
Productivity

Some employees won’t stop using apps that could be a security risk

Many of the apps and tools your business uses now are different from before the pandemic. That has a cost.

07/12/2022
Cybersecurity

Are you making these cyber security mistakes?

We’re warned about new threats daily. Last year, ransomware attacks alone affected 81% of businesses.

06/09/2022
Cybersecurity

The importance of keeping your devices updated

Hate those update notifications? Keeping devices updated is one of the simplest ways to stay protected.

06/02/2022
Cybersecurity

Is this the end of passwords… forever?

No one likes passwords. Creating, remembering, typing them in. Could this be the end of them?

05/17/2022
Business

Digital Transformation and how it can help your business grow

We’ve all seen a lot of change. How has your business changed the way it operates, and where next?

05/16/2022
Cybersecurity

Three ways to keep your phone protected

We rely on our phones for everything, especially running our businesses. Here’s how to protect yours.

05/06/2022
Business

Are your remote employees using faulty equipment?

A new report found 67% of remote workers are using faulty tech when working remotely.

04/14/2022
Cybersecurity

Resource – Protect yourself from phishing

Phishing attempts to steal your money or identity by getting you to reveal personal information.

01/11/2022
Cybersecurity

PHISHING ATTACKS SUBSTANTIALLY INCREASE ALMOST OVERNIGHT

An important alert from the Shring Support team: a huge uptick in spear-phishing attack attempts globally.

09/16/2020
Cybersecurity

PHISHING? What the?

Phishing is the current choice of attack hackers use to gain entry to restricted networks. Here’s why.

02/05/2020
Cybersecurity

Is that Dropbox email real? How to check

Wondering whether no-reply@dropbox.com or a dropboxmail.com message is legitimate? Here is how to tell a real Dropbox notification from a convincing fake.

02/01/2020
Cybersecurity

Is that Xfinity email a scam? How to tell

Xfinity and Comcast phishing emails look convincing and reach non-customers too. Here is how to check whether the message in your inbox is genuine.

01/16/2020
Cybersecurity

Digital “Spring Cleaning” Checklist

As Spring approaches, take a few minutes to give your digital self a good cleaning.

01/11/2020
Cybersecurity

CryptoWall Infection via PDFs

A newly detected drive-by attack encrypts files then demands payment, hidden inside legit PDFs.

01/05/2020
Cybersecurity

Alert – Google Docs Phishing Scam

A large amount of malicious Google Docs emails are going around. It’s not from Google.

01/05/2020
Cybersecurity

This is NOT a legit Firefox Update!

That Firefox update prompt may not be legit. Here’s what to watch out for.

12/04/2019
Cybersecurity

Fake RingCentral voicemail emails: how to spot one

Fake RingCentral voicemail notifications are convincing, including ones that appear to come from notify@ringcentral.com. Here is how to check before you click.

11/26/2019
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